Terms & Conditions

Ordering Online

Terms & Conditions | Lancashire Hygiene Limited T & C Policy

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable purchasing from our site.  We accept payments using all major credit and debt cards, these are processed through Worldpay. In addition with except paypal payments, phone payments or if you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

We offer our Business Customers the option to pay by invoice with a 30 day term.

Return / Refund Policy

Returns & Refunds | Lancashire Hygiene Limited | Policy.

All items we sell are carefully inspected before shipping, to ensure they arrive with the customer in good order.

If you are not entirely satisfied with the goods and inform us within 3 days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund, upon inspection. They need to be in the original packaging where possible.

We are happy to exchange items if they are found to be faulty on delivery, and we are notified within 3 days of the customers receipt of the product.

All products to be returned must be carefully repackaged in their original packing where possible.

If you need to return an order purchased in error, please note you may be charged a returns postage and restocking charge.

Delivery Information

Delivery is FREE in Lancashire, Sefton and Merseyside, after spending £30.00 Net plus CONTACT US TO ARRANGE DELIVERY.
Free delivery ABOVE £150 ( does not apply to local orders). Full delivery charges for your area are listed in delivery costs, if you are unsure of any delivery charge please contact us and we will assist.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT.  Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Please note we are a trade re-seller and don’t have to display our prices inclusive of tax

 

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly confidentially,and effectively. (please allow 5 working days for a reply)

Head Office

Lancashire Hygiene Limited

10 – 12 Tollgate Crescent          

Burscough

Lancashire

Tel 01704 895100

fax 01704 895200

email info@lancashirehygiene.co.uk

See also our FAQ’s to answer any other questions.

Company Registration Information

Registered Office Address:

Lancashire Hygiene Ltd
6-8 Botanic Road
Churchtown, Southport, Merseyside PR9 7NG
UK – England & Wales

Registered in England and Wales No. 5976262

VAT No. 534-673728