01704 895100
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Terms and Conditions

Ordering Online

Ordering Online with us is safe and secure.

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable purchasing from our site. We offer our Business Customers the option to pay by invoice with 30 day terms. Otherwise we offer PAYPAL, phone payments or if you wish, you may also send a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address provided.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange for their collection  (the whole order) and give a full refund. If you find the goods not to be of Satisfactory quality, ADescribed, Fit for purpose, And last a Reasonable length of Time.

Or we will exchange items if they are faulty on delivery to you and we are notified within 7 days of  receipt of the product. All products to be returned must be carefully repackaged in their original packing. 

Delivery Information

Delivery is FREE in Lancashire, Sefton and Merseyside, after spending £30.00 plus CONTACT US TO ARRANGE DELIVERY
Nationally we make a charge depending upon order value of between £10 and £15 WITH free delivery ABOVE £100 ( does not apply to local orders).

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Educations establishments who have an account will view our TRADE prices when logged in to their accounts.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

See also our FAQ's to answer any other questions.

Company Registration Information

Registered Office Address:

Lancashire Hygiene Ltd
6-8 Botanic Road
Churchtown, Southport, Merseyside PR9 7NG
UK - England & Wales

Registered in England and Wales No. 5976262

VAT No. 534-673728